Membership FAQ

 

 


1. What do I gain from my membership?

You gain instant access to all the meal plans, exclusive video courses, interviews, presentations, movies, expert Q&A and more. A complete list of what’s included.

In addition, you support the work of Dietdoctor.com. Read more about our mission.

 


2. How much does a membership cost?

The first month is free with sign up, then 9.99 USD per month or 99 USD per year (20.88 USD of savings which is equivalent to two months for free). If you cancel your membership within the first month you pay nothing.

 


3. How do I cancel my membership?

As a member, you’ll have easy access to your personal account page. Click “cancel membership” and complete all the steps to cancel your membership.

Can’t find this on your account page? Read more about how to cancel in our Help center.

Please note that should you cancel during your free trial offer period, you will forfeit the remainder of your offer.

 

4. Can I switch my membership billing from monthly to yearly or vice versa at any time?

If you have an active Diet Doctor Plus membership, please go to your account page. Click “switch plan” to change your plan accordingly. Can’t find this on your account page? Read more in our Help center.

Temporary alert: Please note that if you switch your plan during your free trial, you will be charged immediately. Feel free to reach out to us at support@dietdoctor.com with any further questions regarding this.

 

5. Can I still log in after I have canceled my membership?

After you cancel your membership by clicking “cancel membership” on your account page, you can still log in and access our premium content for the remainder of your subscription period (next monthly or annual renewal date).

Please note that should you cancel during your free trial offer period, you will forfeit the remainder of your offer and immediately lose access to our premium content.

 

6. Can I sign up again if I cancel my membership?

Yes. Read more about how to restart your membership in our Help center.

 

7. How do I pay for the membership?

Payment is by credit card (Visa or Mastercard) or via Paypal, and 9.99 USD is automatically charged to your account once a month or 99 USD once a year with yearly billing. The first payment is automatically charged after 30 days, if you haven’t cancelled.

You may cancel your membership at any time. No further charges will be made.

 

8. Can’t I try it for free for one month without entering my credit card details or sign up with Paypal?

No, unfortunately not.

There’s an enormous amount of work – by numerous people – behind all videos and more on the membership page. We can’t give it away for free to everyone, or we won’t be able to keep the site running.

 

9. Can I become a member from any country?

Yes. The cost of 9.99 USD monthly or 99 USD annually (after the free month) is then converted to your currency. For 9.99 USD it represents (in January 2020) about 8.9 Euro, 7.5 British pounds, 12.9 Canadian dollars or 14.2 Australian dollars.

Find the exact monthly cost for any currency

The important thing is that, yes, you can become a member from any country, and it’s always free to try out for a month when you sign up. Cancel online anytime. No commitment.

Join free for a month

 

10. Is the content for beginners or for those with more experience?

Both. There is a lot of content for beginners but also a number of videos, presentations and interviews on more specialized topics. You also get access to our massive number of low-carb and keto meal plans, and the ability to personalize them or even make your own. This can make low carb simpler and more inspiring, whether you are a beginner or experienced.

 

11. I already know everything about low-carb, why should I join?

It’s great that you already know so much! The membership site contains knowledge from many of the world’s leading experts, packaged as professionally and simply as possible. Including many things that surprised me even though I thought I knew almost everything already. Additionally, membership fees support the free Diet Doctor site. So you can help other people to learn what you already know. Finally: you can try it for free.

 


12. Do I need a fast internet connection?

All new videos are recorded in 4K ultra-HD quality, so a fast internet connection will give you maximum quality. However, it’s also possible to watch videos in lower resolution if your internet connection is slower. It’s very possible to watch via a modern mobile connection as well. If you can watch videos on YouTube you’re fine.

 


13. I’m having trouble logging in, what should I do?

Log in easily via the button at the top of the site or via www.dietdoctor.com/login or via your account page.

If there is a problem check to see if “cookies” are turned off in your computer/mobile device. You can’t log in without allowing storage of “cookies” from us. You can change this in the settings for your browser.

If it still does not work there is probably something misspelled in your e-mail or password. Try to type them in manually again as any auto-fill may be incorrect. If it still does not work there may be a spelling error from the sign-up. Submit a support request for assistance.

 


14. I’ve forgotten my password, what should I do?

Request a new password to your email address.

 

15. Can I switch my payment method?

Yes. Go to your account page and look in the “History” tab under “My subscriptions”. Press “Change payment method” and follow the instructions.

Does your account page look different? Read more in our Help center.

 

16. Can I get a receipt for the monthly fees?

Yes. You can easily print out receipts from your account page under the “History” tab. Press “View Receipt”.

Can’t find this on your account page? Click on Go to billing portal or Manage PayPal pre-approved payments to access your receipts for all payments.

 

17. Is it possible to get a refund?

If you believe that you for some reason deserve a refund of a membership fee, e.g. if you by mistake have signed up for two separate subscriptions, submit a support request and describe what has happened. We refund all payments where there is a good reason to do so.

 

18. What are the 9.99 USD a month for?

The fees are going to the Diet Doctor company and are used for overhead expenses to run Diet Doctor.com, purchase and maintain equipment, travel and fees for conferences and fair compensation that allows the team behind DietDoctor.com and its Spanish and Swedish counterparts – over 50 full-time employees and on top of that 20 freelancers – to continue their work.

Please note that the Dietdoctor himself, Andreas Eenfeldt, is only earning salary to replace income from his job as a doctor. Since the start of the Swedish Dietdoctor blog in 2007 he hasn’t earned a penny more than partial compensation for his lost salary as a doctor. This is for credibility reasons.

The goal of the support from members is not to make money, but that Dietdoctor will grow into a bigger and more influential organization, which can ultimately help empower people everywhere to revolutionize their health.

The more members, the more we can accomplish to spread proven knowledge about lifestyle and health. And the more videos and other material you’ll get each month. All surplus money is being plowed back into better equipment and more material and (most important) hiring fantastic people to join our organization and accomplish more together.

 

19. Will I still have access to all of the free Diet Doctor resources and content with my paid membership?

Yes. Everything that has previously been free, for example the blog and guides, will stay free.

What members are offered – dramatically more video interviews, new video courses, filmed lectures of high quality, all meal plans and recipes, special offers and more – would have been impossible to give away for free to everyone. Not even if Diet Doctor himself – Andreas Eenfeldt – worked full time for free would this have been possible. This requires many people working full time.

More about the plans for Diet Doctor and membership.

 

20. How do you store and handle my payment details and personal information?

Please see our terms and conditions.

 

21. I’m having trouble playing videos.

See page for technical support.

 

22. I don’t have time to watch the videos. Do you offer audio-only options?

Yes, absolutely. Learn how to here.

 

23. Is there any way to see what’s new on membership pages?

Check out our news feed to keep up to date on all new Diet Doctor content.

Here’s a list of all new videos: New member videos (also available via the main main video page).

 

24. Do you have more questions or need to contact our support team?

Do you have other questions or concerns about the membership? Email contact@dietdoctor.com.

Please note that we do not offer phone support. Feel free to contact us via email any time for all your support needs.

 


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